Shipping Policy

Seller: OPALA, Thailand.

Fulfilment location: products are ordinarily dispatched from China by OPALA fulfilment partners. OPALA is not a Chinese company, and the dispatch location does not change the identity of your seller.

Available destinations are the locations displayed at checkout and may include selected countries in Western Europe, the United States, Australia, New Zealand and Thailand, including Bangkok. Availability can vary by product, carrier, sanctions, logistics or local import restrictions.

A country not offered at checkout is not currently supported. Please do not use a forwarding address to bypass a restriction without first confirming with OPALA.

Estimated processing time will be shown on the product page or at checkout. In-stock, made-to-order and personalized pieces may have different lead times. Business days exclude weekends and relevant public holidays in Thailand, China and the destination.

You will receive a dispatch message when the parcel is handed to the carrier. Orders containing pieces with different lead times may ship together or separately.

Available services, prices and delivery estimates are shown before you order. Estimates begin after dispatch and are not guaranteed unless expressly stated. Customs review, peak periods, weather, remote destinations, security checks and carrier disruption can add time.

If mandatory law requires delivery by an agreed date or within a specific period, those rights remain unaffected. Please contact us if tracking has not moved for an unusual period or a promised deadline has passed.

International parcels may be subject to import VAT or GST, duties, brokerage and customs fees. Checkout will state if OPALA collects an amount in advance. Otherwise, the recipient is responsible for charges imposed by the destination authority or carrier, subject to mandatory law.

Customs may request identity or import information. OPALA will describe and value goods accurately and will not mark a purchase as a gift or understate its value.

Where tracking is available, details will be sent to the contact information supplied at checkout. Tracking can take time to activate or may switch numbers when a local carrier receives the parcel.

Make sure the address, access details and contact number are accurate. Delivery may require a signature. A parcel is delivered when accepted at the address by you or a person authorized to receive it, except where applicable law provides otherwise.

If a parcel is returned because of an inaccurate address, refusal, non-collection or unpaid import charges, contact us. Where permitted, reasonable carrier, return and re-dispatch costs may be deducted or charged. We will not impose such costs where the failure was caused by OPALA or where law prohibits it.

Address changes are not guaranteed after fulfilment begins. Never send payment or personal information to an unverified delivery message; contact OPALA if you are uncertain.

Report visible damage, missing contents or a parcel marked delivered but not received to [SUPPORT EMAIL TO BE ADDED] promptly. Include your order number and, where practical, photographs of the item, parcel, label and packaging.

Keep packaging while we investigate with the carrier. OPALA will provide the remedy required by applicable consumer law. Carrier-claim procedures do not reduce your rights against OPALA as seller.

Do not return jewelry to the sender shown on the parcel unless OPALA instructs you to do so. Approved returns must be sent to [RETURN ADDRESS TO BE ADDED] using the instructions we provide.

See the Cancellation & Refund Policy for return eligibility, costs and statutory withdrawal rights.