Accessibility Statement

OPALA wants everyone to be able to explore our jewelry and use our services with dignity and independence, regardless of technology, ability or circumstance. Accessibility is an ongoing part of how we design, write, build and review the webshop.

We aim to align the customer-facing website with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably possible. This is a target, not a claim that every page or third-party service is fully conformant today.

The website is designed to support keyboard navigation, visible focus states, meaningful page structure, descriptive link text, text alternatives for informative images, sufficient contrast, responsive layouts, form labels, a skip link and reduced-motion preferences.

We also aim to use clear language and avoid relying on colour alone to communicate important information.

Some product imagery, third-party payment tools, embedded services or older content may not yet provide an equivalent experience in every assistive technology. Product colour and fine material details can also be difficult to communicate through text alone.

We are working to identify and address barriers as content and checkout services are completed. If a third-party tool prevents access, we will try to offer the information or service through a reasonable alternative.

If you cannot access information, complete a purchase, or use a feature, contact [SUPPORT EMAIL TO BE ADDED]. Tell us the page or product, the barrier you encountered, your browser or assistive technology if you are comfortable sharing it, and the format or support you need.

We will make reasonable efforts to provide the information or transaction through an accessible alternative and respond promptly.

Accessibility feedback is welcome and informs our improvement work. This statement will be reviewed as the webshop changes, after significant releases, and when material barriers are reported.

OPALA is based in Thailand and serves international customers. We will also meet any specific accessibility duties that mandatorily apply in a customer’s market.